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Booking & Salon Policies

New clients: start with a consultation

Please book a consultation before your first service. Review the service description, price and available times before reserving your appointment.

By appointment: Tuesday–Friday, 9am–8pm; Saturday, 10am–6pm Eastern. Heather works from a private, home-based setting. Please respect appointment and contact hours. Appointments are not refundable because a client later chooses not to visit a home-based salon.

After-hours appointments: Sisterlocks/interlocks establishments arranged on Sundays or Mondays carry an additional $150 fee. Other appointments arranged outside working hours or on days off carry an additional $25 fee. Contact Heather before making an after-hours arrangement.

Late arrivals: A $25 late fee applies after a 15-minute grace period. At 30 minutes late, an appointment may be cancelled or rescheduled.

Cancellations and rescheduling: The existing salon policy applies a $50 fee for cancellations or rescheduling with less than 24 hours’ notice, and for no-call/no-show appointments. Outstanding fees are due before another service can be booked.

Deposits: A deposit may be transferred to one rescheduled appointment. Sisterlocks and hair restoration services, including consultation and deposit fees, are non-refundable.

Availability: If you do not see a suitable appointment, contact Heather about possible cancellations. Self-retightening classes are available by request.

Questions before booking? Call (305) 336-9993.

Shipping & Returns

Product Shipping

Salon services take place in person and are not shipped. Physical product orders can be delivered to the address supplied at checkout.

Current turnaround: The existing shipping policy asks customers to allow 2–3 weeks for shipping to be completed. Carrier delivery times can vary. Contact Heather before ordering if you need an item by a specific date.

Shipping cost: Review the delivery charge shown at checkout before placing your order.

Order questions: Contact the salon about order status, an unexpected delay, or help with your delivery. Check that your delivery address is complete and correct before placing an order.

Returns & Exchanges

The salon’s existing policy states that all sales are final and services are non-refundable. Please discuss any concern with the stylist who provided the service. For a product or order issue, contact Heather for assistance.

Frequently Asked Questions

Before Your Visit

If you are feeling unwell, contact Heather before your appointment to discuss your visit and any rescheduling needs.

Please wash or sanitize your hands when you arrive. Guests and children should only attend when they are receiving a service. Contact Heather before your visit about any current salon requirements.

Call (305) 336-9993 with questions about your appointment.

Exposure Risk Questionnaire

1. Have you been sick within the past 15-30 days? (Coughing, Sneezing, Fever, Difficultly Breathing, Chest Pain, Headaches)? Y or N If Y you will be rescheduled for a later date
4. Have you been following the Stay At Home executive order for self quarantine/isolation and practicing social distancing? (Grocery Trips, Medical Appts or essential activities excluded)? Y or N

Thanks for submitting!

Based on the answers you provided, current recommendations are to continue practice social distancing and watch for symptoms. Help is available. Get the latest information at the CDC website or the Florida Health Department website.

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