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BOOKING POLICY

All new clients MUST schedule a consultation prior to any services being rendered 

BUSINESS HOURS -> Tuesday - Sat  8:30am- 6:30pm Last appt. at 2pm or 5pm.

Interlocks/Sisterlocks Establishment Days on Sundays & Mondays will incur an additional $150 after hrs fee


Consultations on Tue-Sat


Regular Maintenance Tuesdays - Saturdays


Before booking please make sure my working hours accommodates your scheduling needs.


Current Clients : If you don't see any availability please email me for possible cancellations.


Additional $25 Fee for appts that are scheduled after working hours or days off.


Future Sisterlocks Establishments Currently accepting new clients for establishments and reties..


$25 Late Fee after 15 minute grace period. After 30 mins appt will be rescheduled/cancelled.


$50 Fee - For CANCELLATIONS/RESCHEDULED Appointments less than 24hrs or NO CALL/ NO SHOWS.


Fees DUE BEFORE BOOKING any other services.


Deposits are only good for one rescheduled appt.


Sisterlocks Self Retightening Classes are available upon request

All sisterlocks Services are non-refundable


Looking forward to "locking" with you.
 

SHIPPING & RETURNS

Shipping Policy

At The Beauty Collective Salon, we provide on-site services only, and no shipments are made for service-related purchases. However, if you purchase any products or sprays from our salon, we can arrange shipping to your specified address.

Please note the following regarding our shipping policy:

  1. Turnaround Time: We strive to process and ship product orders promptly. However, we request your understanding that we cannot control the shipping carrier's methods or guarantee their delivery timeframes. Please allow for a turnaround time of 2-3 weeks for shipping to be completed.

  2. Communication: Once your product order is placed, we will keep you informed regarding the progress and status of your shipment. In case of any unexpected delays or issues, we will notify you promptly and work to resolve them as efficiently as possible.

  3. Shipping Costs: Shipping costs will be calculated and added to your total order during the checkout process. The shipping charges will depend on the weight, dimensions, and shipping destination of your order.

  4. Delivery Responsibility: Once your order has been shipped, we transfer the responsibility for its delivery to the shipping carrier. Any issues or concerns related to the delivery should be addressed directly with the shipping carrier.

We appreciate your patience and understanding regarding our shipping policy. If you have any questions or require further assistance regarding product shipping, please don't hesitate to contact us. We are here to provide you with excellent service.

Thank you for choosing The Beauty Collective Salon.

RETURN & EXCHANGE POLICY

Return Policy


All sales, including Sisterlocks services, are final at The Beauty Collective Salon. Services provided, including Sisterlocks, are deemed non-refundable at the time of purchase. By proceeding with the purchase, you agree to our non-refund policy. Please discuss any issues with the stylist who rendered the services. We appreciate your understanding and value your feedback to ensure your satisfaction. Thank you for choosing The Beauty Collective Salon.

FAQ

COVID-19 Pre-Cautions and Advisory

1. Must complete Exposure Risk Questionnaire.


2. Must be symptom free.


3. Must use hand sanitizer or wash hands upon entering.


4. Must wear face mask (before entry) and possibly gloves (after cleaning hands) the entire salon visit.


CDC website has mask tutorials if needed.


5. Do not bring extra items in salon (large bags, personal computers/tablets, food/drinks etc).


6. Please limit use of cash. You may also use credit/debit cards and Square ($3 fee).


Cash may be accepted if the previous options are inconvenient


7. ABSOLUTELY NO GUESTS/CHILDREN ARE ALLOWED INSIDE BUILDING UNLESS BEING SERVICED

Exposure Risk Questionnaire

1. Have you been sick within the past 15-30 days? (Coughing, Sneezing, Fever, Difficultly Breathing, Chest Pain, Headaches)? Y or N If Y you will be rescheduled for a later date
4. Have you been following the Stay At Home executive order for self quarantine/isolation and practicing social distancing? (Grocery Trips, Medical Appts or essential activities excluded)? Y or N

Thanks for submitting!

Based on the answers you provided, current recommendations are to continue practice social distancing and watch for symptoms. Help is available. Get the latest information at the CDC website or the Florida Health Department website.

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