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SHIPPING & RETURNS

Shipping Policy

At The Beauty Collective Salon, we provide on-site services only, and no shipments are made for service-related purchases. However, if you purchase any products or sprays from our salon, we can arrange shipping to your specified address.

Please note the following regarding our shipping policy:

  1. Turnaround Time: We strive to process and ship product orders promptly. However, we request your understanding that we cannot control the shipping carrier's methods or guarantee their delivery timeframes. Please allow for a turnaround time of 2-3 weeks for shipping to be completed.

  2. Communication: Once your product order is placed, we will keep you informed regarding the progress and status of your shipment. In case of any unexpected delays or issues, we will notify you promptly and work to resolve them as efficiently as possible.

  3. Shipping Costs: Shipping costs will be calculated and added to your total order during the checkout process. The shipping charges will depend on the weight, dimensions, and shipping destination of your order.

  4. Delivery Responsibility: Once your order has been shipped, we transfer the responsibility for its delivery to the shipping carrier. Any issues or concerns related to the delivery should be addressed directly with the shipping carrier.

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We appreciate your patience and understanding regarding our shipping policy. If you have any questions or require further assistance regarding product shipping, please don't hesitate to contact us. We are here to provide you with excellent service.

Thank you for choosing The Beauty Collective Salon.

Return & Exchange Policy

Return Policy:


All sales, including Sisterlocks services, are final at The Beauty Collective Salon. Services provided, including Sisterlocks, are deemed non-refundable at the time of purchase. By proceeding with the purchase, you agree to our non-refund policy. Please discuss any issues with the stylist who rendered the services. We appreciate your understanding and value your feedback to ensure your satisfaction. Thank you for choosing The Beauty Collective Salon.

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